FREQUENTLY. ASKED. QUESTIONS.
What is No Brand Custom House?
No Brand Custom House is an online apparel shop offering exclusive, limited-edition drops from featured brands. Once a collection is sold out, the shop closes until the next timed release.
How often are new products released?
Our product releases are limited and planned in advance with the respective brands.
How can I purchase items from a drop?
When a new collection is available, you'll be able to shop directly through our website during the release window. Drops are limited, so act fast to secure your items.
Can I place a pre-order or reserve items?
No, all products are sold on a first-come, first-served basis during each drop. We do not accept pre-orders or reservations.
What happens if the product I want is sold out?
Once a product sells out, it will not be restocked. However, new collections and collaborations are always on the horizon, so stay tuned for upcoming releases.
How long do I have to wait for the next drop?
The time between drops varies.
What payment methods do you accept?
We accept major credit cards, PayPal, and other popular payment methods. All payments are securely processed.
Do you offer international shipping?
At the moment we only ship within the U.S. We may offer international shipping options in the near future.
Can I return or exchange items?
Due to the exclusive and limited nature of our products, all sales are final. Please ensure you review product details and sizing before purchasing.
HAVE MORE QUESTIONS?
Send us a message on our contact us page and we will get back to you as soon as we can.